Routes every call to the right department
0:38AVISA understands a question about an invoice and transfers the call to administration, without an operator.
See AVISA in action · Videos in Italian
AVISA understands a question about an invoice and transfers the call to administration, without an operator.
AVISA uses your company’s knowledge base to provide customers with the information they need.
AVISA collects a name, company and contact details, then forwards the request via email, WhatsApp Business or your CRM.
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A solution designed to handle phone interactions automatically, improve the customer experience and give your team more control, continuity and efficiency.
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Developed by MasterVoice, AVISA integrates with your phone system and business tools such as CRM, WhatsApp and calendars. It answers calls, understands requests from customers and suppliers, and automatically activates the necessary actions in a simple, scalable way.
AVISA connects to your phone system via a SIP trunk, like a phone extension. No service interruptions, straightforward configuration and dedicated support. A scalable solution, ready to grow with your business.
Your dedicated portal lets you configure the voice assistant, monitor call flows and analyse calls. View requests, volumes, departments and interaction outcomes to understand customers’ needs, optimise processes and continuously improve service.
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